Customer Service Packages
These 9-hour series of training packages offer the best in customer service training in a pre-packaged format. Of course they can be customized to meet your needs.
Outstanding
Service
Teamwork
Management/Personal Best
Outstanding
Service
Good
customer service (both internal and
external) is no longer the icing on the
cake- it is the cake. With globalization,
outsourcing and more options for both
consumers and B2B clients, one bad
experience can literally mean the loss of
millions of dollars in contracts, product
sales, and service. Our Outstanding Service
package prepares teams to embrace this
developing challenge, and teaches them to
use creative solutions to serve their (and
your) customers with consistent excellent
service.
The
base Outstanding Service package begins
with:
Customer
Appreciation
Participants
will
- Learn
how to identify internal and external
customers and the role the play in the
success of the business
- Master
methods to increase customer
satisfaction
- Understand
the importance of customer retention
- Learn
the difference between good
and great customer service
Mastering
Communication
Participants
will
- Understand
the impact of verbal, non-verbal and
written communication
- Learn
common barriers to effective
communication, and how to avoid them
- Identify
and master effective listening skills
Dealing
with Difficult People
Participants
will
- Identifying
common workplace conflicts
- Approaches
to handling common conflicts
- Effectively
diffusing difficult situations
The
Right Attitude
Participants
will
- Identify
common causes of negative attitude in
the workplace and the impact it has on
other people and the business
- Identify
methods to turn negative attitudes into
positive attitudes
- Practice
and master ways to demonstrate a
positive attitude in the workplace
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Teamwork
RCAT’s
Teamwork package bundles the essential
modules of our program into a succinct and
effective training set designed to
facilitate better understanding and
cooperation both within and between teams,
and in a general workplace environment as a
whole. This package (like all our training
modules) takes into account cultural
backgrounds, and differing goals, and shows
participants not only how they can work
together to create positive change, but how
that process can become much easier with
effective teamwork.
The
base Teamwork package begins with:
The
Right Attitude
Participants
will
- Identify
common causes of negative attitude in
the workplace and the impact it has on
other people and the business
- Identify
methods to turn negative attitudes into
positive attitudes
- Practice
and master ways to demonstrate a
positive attitude in the workplace
Team
Building
Participants
will
- Identify
common changes within your
company
- Understand
how change impacts the workplace- both
positively and negatively
- Learn
how to accept and embrace change as an
opportunity to learn and grow
- Learn
techniques to help co-workers accept
change
Managing
Change
Participants
will
- Learn
how to identify common changes within
their industry and company
- Understand
how change can affect employees and the
workplace environment
- Learn
techniques for more easily accepting
change and how to facilitate assisting
co-workers accept change
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Management/Personal
Best
RCAT's
Management package gives managers the
resources and knowledge necessary to
effectively run ‘their’ business.
Packages are tailored to your
company and individual needs and are
available in half- full- and multi- day
packages.
The
base Management package begins with:
Mastering
Communication
Participants
will
- Understand
the impact of verbal, non-verbal and
written communication
- Learn
common barriers to effective
communication, and how to avoid them
- Identify
and master effective listening skills
Dealing
with Difficult People
Participants
will
- Identifying
common workplace conflicts
- Approaches
to handling common conflicts
- Effectively
diffusing difficult situations
Decision
Making and Problem Solving
Participants
will
- Identify
common situation when decision making
and problem solving is essential- and
timely
- Learn
how to apply the 4 steps to effective
decision making
- Explore
how to adapt to resistance and barriers
to making decisions and solving problems
Business
Ethics
Participants
will
- Explore
industry and legal standards of ethical
behavior both at work and outside of
work
- Learn
the impact of unethical behavior in the
workplace
- Evaluate
examples that demonstrate ethical
behavior in the workplace
Managing Change
Participants
will
- Learn
how to identify common changes within
their industry and company
- Understand
how change can affect employees and the
workplace environment
- Learn
techniques for more easily accepting
change and how to facilitate assisting
co-workers accept change
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For more information or to speak with an RCAT coordinator, click here
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